Terms and conditions of use
Welcome to lavamedicus.com., we provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the “agreement”). In addition, when you use any lavamedicus.com service (e.g., customer reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this agreement by this reference. Web-site lavamedicus.com reserves the right to change this site and these terms and conditions at any time. Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.
Use of site
You represent and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this agreement, lavamedicus.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by lavamedicus.com in advance. Any breach of this agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify reverse-engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by lavamedicus.com in writing. You may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted lavamedicus.com in advance. Lavamedicus.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if lavamedicus.com believes that customer conduct violates applicable laws or is harmful to lavamedicus.com interests.You shall not upload to, distribute, or otherwise publish through this site any content, information, or other material that (a) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under international law; or (c) includes any bugs, viruses, worms, trap doors, trojan horses, or other harmful code or properties. Lavamedicus.com may assign you a password and account identification to enable you to access and use certain portions of this site. Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this agreement, and lavamedicus.com has no obligation to investigate the authorization or source of any such access or use of the site.You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify lavamedicus.com of any unauthorized use of your password or identification or any other breach or threatened breach of this site's security.
All text, graphics, button icons, images, audio clips, and software (collectively, "content"), belongs exclusively to lavamedicus.com. The collection, arrangement, and assembly of all content on this site (the "compilation") belong exclusively to lavamedicus.com. All software used on this site (the "software") is the property of lavamedicus.com. The content, the compilation and the software are all protected by international copyright laws. Other logos, slogans, trade names or words are registered trademarks, trademarks, or service marks of lavamedicus.com, its suppliers, or third parties. The use of any lavamedicus.com trademark or service mark without it's expressly written consent is strictly prohibited. You may not use any lavamedicus.com trademark product or service or in any way that is likely to cause confusion. You may not use lavamedicus.com trademarks or service marks in any manner that disparages or discredits lavamedicus.com.
Termination and effect of termination
In addition to any other legal or equitable remedies, lavamedicus.com may, without prior notice to you, immediately terminate the agreement or revoke any or all of your rights granted under this agreement. Upon any termination of this agreement, you shall immediately cease all access to and use of the site and lavamedicus.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
Disclaimer and limitation of liability
Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by lavamedicus.com on an "as is" basis lavamedicus.com makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, lavamedicus.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. Lavamedicus.com does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, lavamedicus.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, lavamedicus.com total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to lavamedicus.com during the month immediately preceding the act allegedly giving rise lavamedicus.com liability, order acceptance Please note that there may be certain orders that we are unable to accept and must cancel. Lavamedicus.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
While lavamedicus.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Lavamedicus.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, lavamedicus.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, lavamedicus.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
This site may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that lavamedicus.com is not responsible for the operation of or content located on or through any such site.
You agree that lavamedicus.com remedy at law for any actual or threatened breach of this agreement would be inadequate and that lavamedicus.com shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that lavamedicus.com may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of lavamedicus.com shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees and expenses. No instance of waiver by lavamedicus.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waiver.
Private Information Security
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, authorize lavamedicus.com keeps this information encrypted and secure on your behalf.
At lavamedicus.com, we take your privacy very seriously. Please read this policy (this "Policy") to see how lavamedicus.com handles your personal information that you give to us when you register our website (the "Site"). This Policy only covers employees of lavamedicus.com and does not extend to people or companies that lavamedicus.com does not employ or manage. We reserve the right to modify this Policy. We will notify you of substantial changes to this Policy by telling you about them on our Announcements Board.
Information we collect
We collect some information from your browser. This includes your IP address and the name of the page you requested. This information helps us to diagnose problems with our servers and administer the Site. Basically, your IP address helps us in identifying you and your specific needs.
“How is my information used?”
The information collected from lavamedicus.com Members is used to improve product offerings, customize our Site’s content and layout, and for marketing and statistical effort. Occasionally, we will send you emails about new services or promotions. You can always opt-out of receiving any information from us.
“Who will see my personal information?”
Our number one priority is to keep your personal information private and confidential. We will not willfully disclose your personal information to third parties. And we will not rent or sell your personal information to anyone. However, certain personal information will be made available to others in the process of using our Site. This information includes:
- Other visitors to our Site may view your user ID, rating, city, and other items you have for sale;
- In order to complete the transaction, the buyer and seller are provided with each others email and postal address;
- When making an offer, the seller can view your user ID, rating and your city.
Of course once you provide personal information to a buyer or seller on our Site, lavamedicus.com has no control over how that information is used by that individual. You should discuss any privacy concerns you may have with any individual you meet through our Site, as the only protection you will have is whatever terms you agree to directly with this individual.
Lavamedicus.com will disclose your personally identifiable information to others under the following circumstances:
- You consent to share the information;
- In response to subpoenas, court orders or legal process;
- Your actions on our Site are, or appear to be, in violation of the Terms of Service and disclosure of this information will assist in efforts to enforce the Terms of Service; - You post a listing which lavamedicus.com believes in its sole discretion may create liability for lavamedicus.com and disclosure of this personal information may minimize or eliminate its liability.
Nothing in this Policy shall limit, prohibit, or otherwise deny the ability of lavamedicus.com to (1) transfer, assign, or sell its assets, including, without limitation, the assets of our Site, to a third party or (2) dispose of its assets in any manner through bankruptcy or similar proceeding. Lavamedicus.com also makes no representations regarding, and disclaims all liability arising out of or related to, the accuracy or completeness of the information it collects and discloses through our Site.
In an effort to keep your information confidential, lavamedicus.com provides its Members with the highest industry standards for secure servers - Secure Socket Layers (SSL) and firewalls. Unfortunately, perfect security does not exist on the Internet (or in the real world, for that matter) - so we cannot guarantee that your information cannot be guaranteed. However, we will do our best to continue to ensure the security of your private information.
Minors (those under the age of 18) are not eligible to use lavamedicus.com unless they use our Site through a parent or guardian who is a registered Member of lavamedicus.com
We go to great lengths to protect all of your information on our Site. In order to help us maintain the security of your personal information, we ask that you do not share your password with anybody. Sharing this information could put you and your rating as a buyer/seller at risk. If you lose control of your password or you think that somebody has obtained unauthorized access to your account, immediately change your password. Please contact us if you have any questions.
Lavamedicus.com accepts credit card or PayPal as a secure and convenient payment.
Please key in the correct shipping address in English while checking out with PayPal. Or the order will be shipped to your PayPal address.
If your home address (habitually receiving address) has been changed, please edit your PayPal address in time to avoid editing receiving address repeatedly while checking out with PayPal.
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. (https://www.PayPal.com)
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global e-commerce by making payments possible across different locations, currencies, and languages.
Can I know whether my country is available in PayPal?
Yes. Normally you can register free for an account at www.PayPal.com - but please note paying by PayPal is only possible in the countries listed on the web page. If you have a PayPal account, but you are having problems with sending money or logging into PayPal, you need to contact local PayPal customer service center.
Why use PayPal?
Buying is free.
You can also accumulate your credit card reward points.
Keeping you safer.
If an eligible item doesn’t arrive or wasn’t what you expected, you shouldn’t have to pay for it. With our Buyer Protection, we will help resolve issues involving eligible purchases.
Shopping made easier.
Why was my payment declined?
Payments may be declined due to the changes in user habits, IP exceptions, the use of VPN, or bad credit records.
If you’re using someone else’s credit card or if your shipping information and credit card information don’t match, your payments may be declined due to the risks of unauthorized payments.
If your payment is declined, we suggest that you sign up for a PayPal account and link your credit card. Also, please confirm your credit card to let PayPal know that you’re the card owner.
Why are PayPal so popular?
PayPal is a safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address anywhere you shop. Just log in to PayPal and quickly check out by a few clicks.
Can I use a credit card with PayPal?
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number.
Why my payment status is pending?
Payment made by an e-Check will take some days to clear in PayPal. The status will be pending and we will not send your order until it is cleared.
I have paid, why the order status is still unpaid?
Due to PayPal server will be delayed sometimes, please wait 2-4hours and check it again. If still unpaid, you can contact with Local PayPal branch or provide your email and order ID number, we'll check and fix the problem.
I have paid, why there's nothing in my order list?
On very rare occasion, the order won't appear in your order list. Make sure you have paid it. Please provide your E-mail address, order ID (you can get the order id from your PayPal confirm email) and item SKU, lavamedicus.com service center will check and handle it for you.
Shipping and delivery
How much is shipping and delivery?
Once you've provided the delivery address the costs will be calculated and shown on screen.
We offer FREE shipping when buying 5 or more products (not more than 30 products at once) for all countries in the world.
When should my order arrive?
Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days.
Our shipping partners advertise express delivery in 3-7 business days.
It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.
Who will deliver my order?
DHL Express Shipping will ship your product(s) in 1-2 business days.
All orders are shipped with delivery signature required.
Express shipping service is the fastest available, 5-10 days to any country worldwide. Express shipping cost is base on your order quantity and destination.
Track My Order
A tracking number was received, but tracking information is unavailable.
When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 5 business days, please contact us.
The tracking information hasn't been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.
Estimate Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All orders would be sent out from warehouse within 48 hours via DHL Express Shipping.
Express Shipping Time: 3-8 working days.
What if my order is later than expected?
If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!
You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
At lavamedicus.com, we don't add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.
What about customs?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, lavamedicus.com may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.
If customs or import duties are levied, you are responsible for paying them to receive your package. Because customs policies vary widely from country to country, if you have concerns about the potential that you will face customs or import duties, please contact your local post office or shipping carrier.