Shipping and delivery

How much is shipping and delivery?
Once you've provided the delivery address the costs will be calculated and shown on screen.
We offer FREE shipping when buying 5 or more products (not more than 30 products at once) for all countries in the world.

When should my order arrive?
Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days.
Our shipping partners advertise express delivery in 3-7 business days.
It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

Who will deliver my order?
DHL Express Shipping will ship your product(s) in 1-2 business days.
All orders are shipped with delivery signature required.
Express shipping service is the fastest available, 5-10 days to any country worldwide. Express shipping cost is base on your order quantity and destination.

Track My Order
http://www.dhl.com

A tracking number was received, but tracking information is unavailable.
When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 5 business days, please contact us.

The tracking information hasn't been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.


Estimate Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All orders would be sent out from warehouse within 48 hours via DHL Express Shipping.
Express Shipping Time: 3-8 working days.

What if my order is later than expected?
If your order hasn't reached you within 10 business days, the best first step is to check your tracking number of shipment (by DHL Express). If tracking information has not appeared after 5 business days, please contact us on info@lavamedicus.com.
You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and DHL Express was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

Taxes
At lavamedicus.com, we don't add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost.

What about customs?
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, lavamedicus.com may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.
It is recommended that you investigate the relevant local laws in your country.
If customs or import duties are levied, you are responsible for paying them to receive your package. Because customs policies vary widely from country to country, if you have concerns about the potential that you will face customs or import duties, please contact your local post office or shipping carrier.

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